Refund policy

Return & Refund Policy

1. Overview

We take pride in supplying high-quality automotive products. Due to the nature of our products and supply chain, all purchases are subject to the terms outlined below.

2. Change of Mind

We do not accept returns or provide refunds for change of mind, including but not limited to:

Incorrect selection by the customer
No longer wanting the product
Finding the product elsewhere

Please ensure all product specifications and compatibility are carefully reviewed before purchase.

3. Australian Consumer Law

Nothing in this policy excludes or overrides your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund if a product:

Is faulty or defective
Is significantly different from the description
Is not fit for its intended purpose

If the issue is minor, we may choose to provide a repair or replacement instead of a refund.

4. Fitment & Compatibility

We specialize in aftermarket automotive parts. Customers are responsible for ensuring compatibility with their specific vehicle.

We do not accept returns or refunds for:

Incorrect fitment due to wrong model selection
Installation errors
Modifications required during installation (common with aftermarket parts)

Professional installation is strongly recommended.

5. Return Conditions (If Applicable Under ACL)

If a return is approved:

The item must be unused and in original packaging
All original components and accessories must be included
Proof of purchase is required

We reserve the right to decline returns that do not meet these conditions.

6. Return Process

To request a return, customers must:

Contact us within 7 days of receiving the item
Provide clear photos and description of the issue
Await approval before sending any item back

Returns sent without prior approval will not be accepted.

7. Shipping Costs

Customers are responsible for all return shipping costs unless the item is confirmed faulty
Original shipping costs are non-refundable
We are not responsible for items lost or damaged during return shipping

8. Special Orders & Custom Products

Items that are made-to-order, custom, or imported specifically for the customer are strictly non-refundable and non-returnable, unless required under Australian Consumer Law.