Terms of service
Terms, Policies & Disclaimers
Welcome to East Coast Exotic Cars.
By accessing this website and purchasing our products, you agree to the terms outlined below.
1. General Terms
East Coast Exotic Cars supplies aftermarket automotive parts, accessories, and performance components.
By using this website, you confirm that:
• You are at least 18 years of age
• All information provided is accurate
• You accept these terms and policies
We reserve the right to update these terms at any time.
2. Products & Orders
Many of our products are:
• Made-to-order
• Custom manufactured
• Special-order items
• Pre-order items
• Sourced from international suppliers
We reserve the right to:
• Refuse or cancel orders
• Correct pricing errors
• Limit quantities
3. Pricing & Payments
All prices are listed in AUD unless stated otherwise.
Orders are processed only after payment confirmation.
Prices may change without notice.
4. Shipping & Delivery
Due to the nature of our products, orders typically require 2–8 weeks for delivery, depending on:
• Product type
• Product size
• Manufacturing lead times
• Supplier availability
Estimated delivery times are guidelines only and not guarantees.
Delays may occur due to:
• Supplier delays
• Customs clearance
• Shipping disruptions
East Coast Exotic Cars is not responsible for delays outside our control.
5. Pre-Orders
Pre-order items are products not currently in stock.
By placing a pre-order, customers acknowledge:
• Delivery timeframes are estimates
• Delays may occur
• Orders secure future stock
Pre-orders may not be cancelled once processing has begun.
Cancellation requests may be subject to administrative or supplier fees.
Refunds are handled in accordance with Australian Consumer Law.
6. Custom & Made-to-Order Products
Custom products include items that are:
• Made-to-order
• Specially manufactured
• Custom finished
• Built to specification
Custom and made-to-order items are non-refundable, except where required under Australian Consumer Law.
Once production has commenced, orders cannot be cancelled.
Customers are responsible for confirming specifications and compatibility prior to purchase.
7. Fitment & Compatibility
Customers are solely responsible for verifying:
• Vehicle compatibility
• Correct fitment
• Product suitability
Unless explicitly stated, products are not guaranteed to fit all vehicles.
Fitment variations may occur due to:
• Model differences
• Regional specifications
• Previous modifications
We do not guarantee fitment on modified vehicles.
Returns based on incorrect fitment may be refused or subject to restocking fees.
8. Installation Responsibility
All products are installed at the customer’s own risk.
We strongly recommend professional installation.
East Coast Exotic Cars is not responsible for:
• Installation errors
• Damage during installation
• Damage caused by third-party installers
• Secondary vehicle damage
Improper installation may void warranty.
9. High-Risk Products
Certain products may affect vehicle safety or performance, including:
• Carbon fibre components
• Steering wheels
• Aerodynamic parts
• Performance modifications
By purchasing these products, customers acknowledge:
• Aftermarket parts carry inherent risks
• Modifications may affect vehicle behaviour
• Use is at the customer’s own risk
Professional installation is strongly recommended.
10. Track Use / Off-Road Use
Some products are designed for:
• Track use
• Motorsport applications
• Off-road use
Road legality varies by region.
Customers are responsible for ensuring compliance with local regulations.
We do not guarantee road legality unless explicitly stated.
11. Tuning & Performance
Certain products may require:
• ECU tuning
• Calibration
• Supporting modifications
We do not guarantee:
• Power gains
• Performance improvements
Results vary depending on vehicle condition and tuning quality.
East Coast Exotic Cars is not responsible for mechanical damage resulting from tuning or modifications.
12. Product Finish & Variations
Due to manufacturing processes and material properties, minor variations may occur in:
• Finish
• Texture
• Weave patterns
• Surface appearance
The following are considered normal characteristics:
• Slight weave distortion
• Clear coat variations
• Minor surface irregularities
These are not considered defects.
Returns based solely on cosmetic preferences may be refused.
13. Warranty Policy
Where applicable, products may include a manufacturer’s warranty covering:
• Material defects
• Manufacturing defects
Warranty does not cover:
• Normal wear and tear
• Improper installation
• Misuse or modifications
• Accidental damage
Warranty claims require proof of purchase and supporting evidence.
Resolutions may include repair, replacement, or refund where required by law.
14. Labour & Installation Costs
East Coast Exotic Cars is not responsible for labour costs associated with:
• Installation
• Removal
• Reinstallation
• Diagnostics
Approved warranty or return remedies apply only to the product itself.
15. Returns & Refunds
We do not offer refunds for change-of-mind purchases.
Custom, made-to-order, and special-order items are non-refundable.
Customers may be entitled to remedies under Australian Consumer Law if products are:
• Faulty
• Damaged
• Incorrect
Claims must be submitted promptly with supporting evidence.
16. Liability Limitation
To the maximum extent permitted by law, East Coast Exotic Cars shall not be liable for:
• Indirect losses
• Consequential damages
• Vehicle damage
• Personal injury
• Labour costs
arising from:
• Installation
• Misuse
• Modifications
• Tuning
17. Fraud, Abuse & Chargebacks
We reserve the right to refuse claims where fraud or policy abuse is suspected.
Customers agree to contact us directly before initiating chargebacks.
Improper chargebacks may result in:
• Service refusal
• Account restrictions
• Debt recovery actions
18. Customer Acknowledgement
By purchasing from East Coast Exotic Cars, customers acknowledge:
• Aftermarket parts carry inherent risks
• Compatibility must be verified
• Professional installation is recommended
• Results may vary
19. Australian Consumer Law
Nothing in these terms excludes or limits rights available under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.